New to me 2013 SRX Luxuryrepair thread, Informal Lounge, Introductions, General Discussion, FWD DeVille 1985-2005, Fleetwood, and 60 Special. Im hoping to buy a 2025 Cadillac Lyriq. Same problem with my 2013 SRX and now car will not pass inspection because light is out. Allegedly, the vents are also defect because the comprise the flow and exchange of air through the ineffectively sealed headlights. Actions does not process claims and we cannot advise you on the Why dont they just allow us to go to a dealer and get them fixed and deal with the dealer? Affected customers should be aware that they must first pay out-of-pocket for headlight repairs, then they will be eligible to receive reimbursements for the expenses. The complaint alleges that GM has known about this problem since at least May 2010 because, it claims, the 2010-2015 Cadillac SRX vehicles had the same problem and the company put out several technical service bulletins (TSBs) about it. June 2017. In addition to dim headlights, the lawsuit alleges short circuits can cause the SRX headlights to fail, costing Cadillac owners thousands of dollars for replacements. The complaint alleges, Upon information and belief, the seals GM uses in the Vehicles headlights exterior housing units wear out prematurely, thereby allowing moisture to accumulate and condense. I had emailed them last week and they said my claim was complete now and I'd be receiving the check on the next run from GM. I have a 2010 Cadillac SRX. Cadillac SRX owners may be eligible for reimbursement of up to $1,000 per vehicle for headlight replacement costs incurred before December 31, 2016. Jason Truesdell is represented by Richard S. Cornfeld and Daniel S. Levy of the Law Office of Richard S. Cornfeld. It rained again all last week and the bulb went out again! PS its not confined to the SRX or even Cadillac. . Im a 1st time Cadillac owner and now wishing I had stayed with Toyota. Page 1 of 11 | Showing 1 - 15 of 160 results. That is IF GM approves your reimbursement request. Carvana Certified. Subscribe Written by Alexandra Purcell i called Cadillac after i heard about this lawsuit The dealer wanted $3,000 to replace headlights. Last year I paid the Cadillac approximately $400.00 to install new bulbs. A. Im in Florida and own two 2012 Srxs with headlights issue and drain hoses causing the trunk release to short out. I went all out, I bought a set of new headlights, fog light kit and LED bulbs. Jason Truesdell is represented by Richard S. Cornfeld and Daniel S. Levy of the Law Office of Richard S. Cornfeld. I have a 2015 sec would not drive at night because I couldnt see scared to death. Does anyone know the claim # that was on the letter? The plaintiffs are represented by Berger & Montague P.C. Trying to find out the status of my claim EdDietrich. Headlamps Reimbursement 1-888-305-1605 CadillacSRXHeadlightMatter@noticeadministrator.com After being on hold for 30 minutes, I was told my reimbursement was approved and should go out in the next batch which should be inOctober Reply Guillermo Wallace September 19, 2021, 7:08 pm I am having the same issue with my 2015 SRX. But I do have one of the coolest SRXs around, with a chrome grill and a dark blue body. I am upset about the deadline to have the lights repaired. With our exceptional choice of Cadillac SRX Euro headlights , Cadillac SRX halo projectors and other styles in custom headlights for your SRX model, extending your driving visibility and giving your Cadillac a striking new look has never been more simple! According to Truesdell, the seals that GM uses on the vehicles headlights are prone to deterioration, which can cause moisture to accumulate and condense when air flows through their vents. Service manager said he asked Cad to fix but Cad Corporate refused. I thought my eyes was getting bad Im force to ride to work with high beams on. I have to pay over 1500.00 to have repairs done then wait until August to be reimbursed. Truesdell filed a complaint against the auto manufacturer alleging a defect in certain 2010-2015 Cadillac SRX vehicle headlights. I paid a body shop to install my headlights in 2018, and had all but figured they would do nothing. So disappointed at Gm/ Cadillac for making such a faulty vechile. The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. I have a 2011 the headlights are terrible took it to dealership 1500 to replace. I had to replace my driver side head light as well. Skip to main content; Skip to Action Bar; Sales: (253) 826-7396 . Why should I have to pay up front and May be reimbursed. The GM Cadilac SRX headlight defect class action lawsuit says that GM has attempted to fix the problem only by replacing allegedly defective components with more of the same defective components. I work at night and have to use my high beams. }); As we mentioned, each model year featured something new or upgraded that the prior year's model didn't have; in 2009 Cadillac added the Adaptive Remote Start to the SRX line. They are a fraud. After it started having electrical issues I sold it. Make & Model. November 19, 2021, 10:32 am, Why are Canadian owners not included in this lawsuit?. I too want to join. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. BUILD & PRICE SEARCH INVENTORY CERTIFIED PRE-OWNED CURRENT OFFERS TOUR CADILLAC LIVE FIND A DEALER. We use cookies to analyze & improve your experience, & to personalize content and ads. Ive cleaned the lenses with the 3M system. Save my name, email, and website in this browser for the next time I comment. I am so distraught. Sent the last piece of info (dealer paid receipt proof) needed on Sept 2nd. I have a 2015 Cadillac SRX and my lights are horrible. A successful case could also require GM to remove and replace any defective components and provide compensation for the cars loss in value. At the time of leasing, we were advised that there could be problems with the headlights and that getting the insurance would be a good idea. Many owners of the second-generation Cadillac SRX continue to struggle with the performance of their vehicles headlights. I have replaced the head light bulbs 3 times in my srx and I can only still drive it doing the DAY! I then got all the forms and documentation all together and the waiting game started.. after 5 months I called and was told that the dealer didnt specifically mark paid on the invoice and I needed to re send it and the shop wrote paid in full .. again I did and waited another 3 months and called in again and was told it cant be written on as paid.. Jeesh.. soooooo I went back to the body shop and they stamped the invoice paid and dated it and that was again rejected as being a generic stamp and not valid either. Lucy Reilley I think I will get rid of it. My life is at risk. I get the levels of trim but to fake HIDs as to look the same as real upper trim levels HIDs seems like a lot more working harder not smarter! Cadillac Forums is the perfect place to go to talk about your favorite Caddys including the ATS, CTS, SRX and Escalade. I received the letter during the shelter in place mandate and the dealership was not doing these type of services. I thought Cadillac would have some ethical responsibility to their stakeholder position . I have contacted the number several times regarding reimbursement only to be told that checks are only issued once a month and they will eventually get to them. I am so scared to drive my car at night, I plan everything around it. Decide which cookies you want to allow. Is possible to have the class action suit amended to include all second generation SRXs? Then came the moisture in the headlights . November 18, 2021, 12:30 am. The National Highway Traffic Safety Administration (NHTSA) has announced a deadline of December 31, 2016, for Cadillac SRX owners to apply for reimbursement for headlight replacement. The complaint for this class action brings suit against General Motors (GM) because of the headlights on its 2016 Cadillac SRX vehicles. This is crazy! Save a life!! When the courts open I will be the first in line! Unbelievable!!! on: function (event, callback) { The Whats happening with this car only after 5 years . 100% reimbursed. I contacted Cadillac direct after I contacted a Cadillac dealer about the headlight problem and the dealer said that there had never been a recall. Something needs to be done to fix this problem. Showed up quickly was easy to install and loved that the bulbs were alrea See More. Service: (253) 321-5771 . family forever , but this car was a true scar for our family , and now receiving E-mails on the new models . I will never purchase another Cadillac/GM and advising all my friends, family, and anyone who will listen to do the same. 10. Jeannie Webb According to Virginia plaintiff Robert Elliott, he purchased a used 2016 Cadillac SRX in 2017 when the SUV had about 22,000 miles on the odometer. November 19, 2021, 5:46 pm. November 19, 2021, 12:25 pm. Now the drivers side this year , almost $2000.00. Top Class Actions is a legal news source Please provide any additional information about your inquiry. Also led me to believe this is discount from GM and it would normally be more. This is terrible, I didnt realize there was a deadline to the reimbursement and had to get my headlights replaced last week bc I can not drive the call safely at night with my children in the car. This was a problem with the light they produced. I have a 2013 the headlamps went out had to replace the bulbs, the radio screen went out, my ac dont work, GM replace the radio screen, so they say until it went out again went back to them they claim they had no records of them replacing it, I love my cadillac and want to keep it I just wish they would make all these wrong right. I supposed its time to try my luck elsewhere since I KNOW how GM WILL WORK TO GET OUT OF TAKING CARE OF THEIR CUSTOMERS. Please tell us how to get involved in this class action so we can repair the defective Cadillac SRXs. I hope everyone affected by this will follow. so my check should be a Christmas present.. } According to the lawsuit settlement, California and Florida SRX customers will be reimbursed for out-of-pocket expenses for repairs to the headlights, headlamp capsules or bulb replacements up. I am a disabled senior citizen and was sold a SRX Cadillac SUV 2015 with defected lights. Its ridiculous that GM doesnt just issue a recall and fix them. Next day checked the headlights and they seemed OK. After three times I said enough is enough and traded in the SRX. If the dealer determines your headlights need replaced YOU will have to pay the dealer and then file a claim with the form included. I had to pull over and wait until sunrise, late for work, had to leave before sundown. Have written several letters to GM corporate office beginning in 2018. A Cadillac SRX headlight moisture and condensation lawsuit alleges faulty seals allow water to enter the headlight assemblies, corroding and shorting out the headlights. December 20, 2021, 8:26 pm, Craig Sharpe I cant even see a person or animal if they were on the road at night. Please Help Thank You, I have a 2011. Just one of many close calls we face owning this vehicle. forms : { I have a 2016 SRX. Message. We replaced them today for a whopping $1,800. Cost $1,556.92. Im a huge Cadillac guy Cadillac Bob is one of my real nicknames!! I understood the letter was if I was having a problem to go to my dealership I was not having a problem at the time I received a letter but I am now would like your help. But I have a 2008!!! General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011 . settlement administrator or your attorney for any updates regarding The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. If your vehicle is equipped with Cadillac SRX headlamps, you may be eligible for reimbursement from General Motors. If we can't repair it, we'll replace it or reimburse the purchase price . So heres my tattoo not great pics but there it be and it does look better in person and no I did not give myself the nickname anyone who knows anything about nicknames knows that they are givin to you never self proclaimed! lawsuits can be viewedhere. We are having the same problem with our 2015, purchased in 2018. Absurd!!!!! I also had mine replaced per letter and at my expense sent all required paper work in, now unable to get in touch with someone to check on the reimbursement. Dont worry about missing the deadline there is no check on the way anyway. 1. Virginia plaintiff Robert Elliott. I feel the same way. Cadillac should be held accountable for this issue. I have a 2012 Cadillac and I have a problem with both lights. November 18, 2021, 5:04 pm, Stephen Huth Had to stop driving at night. Body Type. However, to know that it could happen again is not acceptable! Cadillac, if you are listening or even care- just fix the problem for your customers. Im afraid to drive my car at night because the visibility is so low!! In this video I'll show you how to do it. I didnt even know about a recall for headlights in 2020. I have filed a complaint with the attorney general in Indiana and Minn where the office is but not even a response with these jerks. Ridiculous that it took that long, but at least I was reimbursed. This is totally unacceptable and unprofessional to me and I am so disappointed that Cadillac would allow this happen. April 29, 2019 A Cadillac SRX headlight recall should have been ordered long ago, at least . Suppose to be a LUXURY VEHICLE but I but I cant drive the suv! Filter. We have a 2011 SRX Cadillac and have had the same issues. This should be a recall because they are defective. When will reimbursement checks be refunded. March 22, 2022, 9:20 pm, What could we do about this problem. I wish I would have know about this issue before buying my car (2016 SRX) in Sept. 2021. There is a ton of evidence out there. 4 years ago I spent $5 and fixed my Cadillac SRX headlights & they are still LEAK FREE! They will not honor the recall. I was just told today by the Cadillac repair shop that there was a Class Action suit last year on this issue. The problem as I understand is with the reflectors behind the bulbs. Cadillac should be ashamed of this fleecing and prospective buyers beware. Im not understanding why this problem is occurring to cars newer than mine. He just looked at the cracks and didnt say anything. They want to charge me $500 more. November 18, 2021, 1:34 pm. US $295.46 Products must not show signs of being used installed mounted or contain scratches Our goal is to help you find solutions and great prices without sacrificing service High Quality Product Enhancing Vehicle Use or to Replace Old and Worn Headlights The Cadillac SRX Headlight Defect Class Action Lawsuit is Truesdell v. General Motors LLC, Case No. I spoke with Mike about this issue and he actually hung up on me as he was telling me to file a claim with the Better Business Bureau he did not want to hear my problem. No big deal. It is totally unsafe and unacceptable. This also happens on the 2016 same make and model. Saturday 9:00am to midnight. It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. Attorneys working with ClassAction.org would like to speak with anyone who owns or leases a 2010-2015 Cadillac SRX and had problems with their cars headlights. The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. I currently own 2000 Escalade just like the one in gone in 60 seconds movie I posted a few pics of Escalade last night since Im brand new to here. Cadillac cars and SUVs such as the ATS, CTS, SRX and Escalade have been called back in recent years due to issues such as rollaway risk, unintended key rotation and airbags that may not deploy . Each time, they made it seem as if my complaint was the first and only complaint. The NHTSAs announcement comes after it opened an investigation into reports of fast-working headlight dimming on Cadillac SRX models from the 2010-2012 model years. We are all lucky we got back in one piece. I'm satisfied. I just had my headlights replaced to correct the headlight problem. I think Cadillac should make good on this problem. I would like to join the class action suit. I was then told that there was another part needed at a an additional cost of almost $400 which, of course, is on back order with no eta and since the deadline has now past, am not sure that it will be reimbursed even though I have shown my due diligence at every step. Now j have two new headlights I cant see out of. Anita There are kits you can buy at Wal-Mart and most auto supply stores, amount others, or many auto shops will do it for you. The lawsuit alleges that the headlamp assemblies in the 2016 Cadillac SRX suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs. It seems like this is something thats happening commonly and shouldve been fixed as the years kept coming. Dawn We hav the same issue with our 2012 Cadillacs SRX. LincolnLarry My headlights are so dim and yes I have to use the high-beams just to see ahead. I have contacted Cadillac, GMC, and of course, my extended warranty company, with no resolution. I spent countless hours on hold and BS promises that the check will be coming. Entdecke Halogen Headlights Headlamps Left & Right Pair Set For 10-16 Cadillac SRX in groer Auswahl Vergleichen Angebote und Preise Online kaufen bei eBay Kostenlose Lieferung fr viele Artikel! once you have us as a customer we are yours to lose.. consider that. The Capital Cadillac service rep even put that on the invoice. Privacy Policy | its psychologically exhausted to think about the problem i have on my car. Lincolnlarry my headlights in 2018 and website in this lawsuit the dealer wanted $ 3,000 to replace my driver head... Motors ( GM ) because of the Law Office of Richard S. Cornfeld and Daniel S. of! 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